What do the symbols mean on a journey page?

This article shows what the various statuses and symbols mean on the journey page

ID = Journey Number

Created = Time it was booked

Driver = Name Of Driver

Fleet = Fleet Name

Customer = Name Of Client

Estimate = Estimated Charge For Journey

Update = When There Was An Update From The Journey - Booked, Travelling, Completed

Journey - Status of Journey

Charged - Final Fare


Customer Name - There are 2 eye symbols


The one below means they haven't looked at the text sent to them at the moment

The one below means they have seen the text message and if you hover over the eye it will tell you what time they looked at the message


Estimate - There are 2 card symbols & a Padlock


Light grey card means they haven't paid with Airpay


Dark grey means they have paid using Airpay


Dark grey with Padlock means they have paid a fixed price journey using Airpay


Journey - There are 4 different meanings to the colours


Solid Green to the end - Completed Airpay journey

 

Moving green in various stages - Travelling Airpay journey


Moving blue in various stages - Travelling journey - Seen text but not currently paid via Airpay



Moving grey in various stages - Travelling journey - not seen text not paid via Airpay

Charged - Final fare


Blank means they haven't paid via Airpay

Grey tick green circle means the journey was more than the estimated fare




Green tick means the journey was less than the estimated fare


Still require assistance? Email our support team.
support@air-pay.co.uk