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Fleet FAQ's

Our most popular questions, answered.

What does this Payment or Journey status mean?

When you view journey details in Airpay you can see the status of the transaction, gateway, processor and journey. This article explains what some common combinations of these status' mean.

How Does Airpay Calculate Card Fees?

This article explains how AirPay calculates your card fees.

Why do some customers see pending payments on their online banking?

Some Airpay customers have raised an issue with pending payments showing on their online banking summaries that they do not expect. This article explains why this happens to some customers when their payments go through smart auth.